Continuing Useful Phrases for Business Letters

This page continues the list of useful phrases for Geschäftsbriefe formulieren, focusing on more specific scenarios in business communication. It covers giving good and bad news, complaining, apologizing, handling orders, discussing prices, referring to payments, and enclosing documents.

For giving good news, phrases like "We are pleased to announce that..." are suggested. Conversely, for bad news, the guide recommends softer approaches such as "We regret to inform you that..."

The section on complaints provides tactful ways to express dissatisfaction, while the apologizing section offers phrases to acknowledge mistakes professionally.

Example: "We regret to inform you that our order n°--- is now considerably overdue" is given as a way to politely address a late order.

Vocabulary: "Quotation" in this context refers to a formal statement of the estimated cost for a particular job or service.

The page also covers practical aspects of business, such as order processing, price discussions, and payment terms, providing writers with professional language for these common scenarios.

Closing Remarks and Email Etiquette

This page focuses on the concluding elements of Geschäftskorrespondenz Beispiele and introduces email etiquette. It provides phrases for closing remarks, referring to future business, and ending business letters appropriately.

The guide suggests phrases like "If we can be of any further assistance, please let us know" to offer continued support. For future business prospects, it recommends expressions such as "We look forward to a successful working relationship in the future."

The page also covers different ways to express anticipation of future contact, like "I look forward to hearing from you" or "An early reply would be appreciated."

Highlight: The guide distinguishes between formal closings like "Sincerely" for all customers/clients, and more casual closings like "Regards" for established relationships.

Example: "I would appreciate a reply at your earliest convenience" is suggested as a polite way to request a timely response.

The page concludes with proper sign-offs for business letters, providing options for various levels of formality and familiarity with the recipient.

Writing a Complaint Letter

This page introduces the concept of writing an effective complaint letter, emphasizing the importance of brevity and clarity in Brief an Kunden Schreiben Muster. It provides guidance on how to structure a complaint letter for maximum impact and readability.

The guide stresses the importance of keeping complaint letters concise to ensure they are read in their entirety. It advises against lengthy letters, suggesting that a seven-page complaint is unlikely to be fully read.

Highlight: The guide emphasizes that complaint letters should be addressed to the customer service/consumer affairs department or the head office if there is no dedicated customer service department.

Definition: A complaint letter is a formal way to communicate dissatisfaction with a product, service, or experience to a company or organization.

The page begins to outline the proper addressing of a complaint letter, though it appears to be cut off mid-sentence. This introduction sets the stage for more detailed instructions on complaint letter writing, likely to follow in subsequent pages.